B2BVideoSource.com Return Request Form

	HOME \| SUPPORT \| MY ACCOUNT \| ORDER STATUS/HISTORY \| VIEW CART \| CHECK OUT

*COMPETITIVE PRICES. EASY ONLINE ORDERING. SAME DAY SHIPPING.**

BROWSE BY CATEGORY

APPLICATIONS
BRANDS
CABLES
CAMERAS - BLOCK
CAMERAS - CAMERA LINK
CAMERAS - DOCUMENT
CAMERAS - GIGE
CAMERAS - HIGH DEFINITION
CAMERAS - IEEE 1394
CAMERAS - IEEE 1394.b
CAMERAS - INDUSTRIAL
CAMERAS - MEDICAL
CAMERAS - NETWORK
CAMERAS - PAN TILT ZOOM
CAMERAS - SMART
CAMERAS - WEB CAMS
CONVERTERS
EXTENDERS
HEADSETS
LCD MONITORS
LENSES
MOUNTS
POWER ADAPTERS & CORDS
PRODUCTION
PROJECTOR LAMPS
PROJECTORS
REMOTES & CONTROLLERS
SOFTWARE
VIDEO CAPTURE CARDS & ENCODERS
VIDEO CONFERENCING MICS
VIDEO CONFERENCING SPEAKERPHONES
WHITEBOARDS

POPULAR PRODUCTS

ADDERLINK AV200P
ELMO SUV-CAM PRO
PHOENIX AUDIO OCTOPUS
WEBEX CONFERENCING PACKAGE
REVOLABS XTAG
SONY EVI-HD1
SONY EVI-D100
SONY EVI-D70
SONY RM-BR300
ZEEVEE ZVPRO 280

RETURN REQUEST FORM

If you need to return a product you purchased from B2BVideoSource.com, please complete our return request form below. We will email you return instructions within 1-2 business days.

Note: All fields marked with an asterisk (*) are required

Email Address*:

Name*:

B2BVideoSource.com Order #:

Product to be Returned*: Qty*:

Reason for Return*:

Action Requested*:

Other Comments:

Please read our complete return policy before submitting your request.

B2BVideoSource.com Return Policy

Within 30 days of shipment, you may return any item in brand new condition or any defective item for a refund (we do not refund the shipping cost unless the return is a result of our error).

Non-defective items must be in brand new condition with the packing slip, all warranty cards, manuals and accessories. We cannot accept returns of opened items (unless defective) or any items returned more than 30 days after shipment. Defective items are covered under the particular manufacturer's warranty and we request that you please contact the manufacturer directly for repair or replacement of defective products.

All returns must include a Return Merchandise Authorization Number (RMA#). Please complete the Return Request Form and customer service will contact you via e-mail with your RMA# and shipping instructions for the return. Returns that do not include an RMA# will be assessed a re-stocking fee or will be returned to the sender with no credit given.

We recommend that you ship your return via a traceable shipping method (e.g., Fedex, UPS, USPS with shipment confirmation).

Please allow approximately 7-10 business days for your return to be processed once it has arrived at our warehouse.

If you are requesting a replacement, we will ship your replacement after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement), when you obtain your RMA number, then place a new order. The new order will be shipped as soon as we have your product available and your credit will be applied approximately 4-7 days after we receive the product you are returning.

For international orders, we will not by responsible for return shipping costs nor will we refund original shipping costs.

CUSTOMER SUPPORT

HOW DO I RETURN A PRODUCT?
FREQUENTLY ASKED QUESTIONS
CONTACT CUSTOMER SERVICE

GOVERNMENT AND SCHOOLS
CAMERA GLOSSARY
INDUSTRIAL CAMERA SELECTION

MANUFACTURER TECH SUPPORT

CANON
CLEARONE
ELMO
HITACHI

LOGITECH
PHOENIX AUDIO
REVOLABS
SONY

TOSHIBA
VIEWCAST
WIDEBAND SOLUTIONS

*SAME DAY SHIPPING

B2BVideoSource.com offers same day shipping on in-stock orders placed before 4pm EST. Exceptions: In-stock orders placed on Saturday or Sunday will not ship until the following business day. Some products ship directly from the manufacturer. Not all manufacturers process and ship orders the same day they are placed. Same-day shipping does not apply to international orders.