Within 30 days of shipment, you may return any item in brand new condition or any defective item for a refund (we do not refund the shipping cost unless the return is a result of our error).
Non-defective items must be in brand new condition with the packing slip, all warranty cards, manuals and accessories. We cannot accept returns of opened items (unless defective) or any items returned more than 30 days after shipment. Defective items are covered under the particular manufacturer's warranty and we request that you please contact the manufacturer directly for repair or replacement of defective products.
All returns must include a Return Merchandise Authorization Number (RMA#). Please complete the Return Request Form and customer service will contact you via e-mail with your RMA# and shipping instructions for the return. Returns that do not include an RMA# will be assessed a re-stocking fee or will be returned to the sender with no credit given.
We recommend that you ship your return via a traceable shipping method (e.g., Fedex, UPS, USPS with shipment confirmation). We are not responsible for returns that are not sent by a traceable method (i.e., we will not credit for returns sent through the mail that never show up).
Please allow approximately 7-10 business days for your return to be processed once it has arrived at our warehouse.
If you are requesting a replacement for a defective item, we will ship your replacement after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement), when you obtain your RMA number, then place a new order. The new order will be shipped as soon as we have your product available and your credit will be applied approximately 4-7 days after we receive the product you are returning.
For international orders, we will not be responsible for return shipping costs nor will we refund original shipping costs. This is the risk you the buyer accept by purchasing from our store and requesting we ship internationally.