3-Year Support Contract for Telestream Wirecast Gear models 110, 210, and 220.Parts and labor warrantyAdvance replacement â€“ Next Day Air replacement for failed systemsWirecast Premium Support services ($597 value)Switch Premium Support services
To get an even higher level of service and support from the people who understand Wirecast and Wirecast Gear best, GearCare provides the following support upgrades rolled up into a cost effective package that extends your protection for a full three years:
Speak directly to Telestream's Wirecast Gear experts. Get answers to your questions about installation, operations or troubleshooting.
Live video production creates a need for immediate results. If your Wirecast Gear system experiences a hardware failure, Telestream will ease the stress by overnighting a new or refurbished unit that becomes yours going forward.
Keep your software up to date. GearCare support members will get Wirecast software upgrades at a discounted price and Switch upgrades for free. Software upgrades are major releases (i.e. version 6.x to version 7.x) and include new features, enhancements.
3 years of service
GearCare will take effect from the date of your Wirecast Gear purchase. You will have immediate access to the advanced replacement and to the Telestream Wirecast Gear support team for the next 3 years.
Remote Access Services
As a GearCare support member, you will be eligible for Remote Access Services (RAS) - a fast and secure method of allowing a support technician to access your computer, identify the issue and resolve it quickly.
Telestream Gear Care support will do its best to respond to your request within 8 business hours (sooner if when possible). Support hours are from Monday through Friday, between 8:00AM - 5:00PM Pacific Time (PT), excluding holidays.
And of course, you get access to all Telestream standard free services such as community forum, knowledge base and videos.